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None of my data is loading in the MyMDC mobile app. The wheel just keeps...
Typical error messages: Complete service failure! Service failed to return data No data found You have enrolled in no classes! There may be a few different solutions to this: If you have recently...
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I get an error message when I try to use the MyMdc Mobile app
You may have received the following error when you tried to log in to the app: “An irrecoverable error has occurred, please contact your IT Service Desk for further support.” — Try deleting then...
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How do I deactivate an Office 365 license?
Office 365 can be used on up to five computers. If you would like to install Office on a sixth computer, you would first need to deactivate a previous installation. Please note that you won’t be able...
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How do I save files to OneDrive?
When you are ready to save a document in OneDrive, please follow the steps below: From Word, Excel, or any other Office application, click File. Select Save As. Click OneDrive – Miami Dade College. ()...
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How do I open files from OneDrive?
To open a document from OneDrive, please follow the steps below: Open the Office application corresponding to the file you previously saved on OneDrive. Click File. Select the Open menu. Click OneDrive...
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How do I install Office on a Windows Phone?
Microsoft Office Mobile is already pre-installed with Windows Phone. If you would like to connect to Office 365, please complete the following steps: Open Office from your list of application. Select...
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How do I install Office Mobile on an iPhone?
Microsoft Office Mobile requires iOS version 7.0 and newer. To install Microsoft Office Mobile on your iOS device, please complete the following steps: Open the App Store. Search for Office Mobile or...
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How do I install Office Mobile on an Android device?
Microsoft Office Mobile requires Android version 4.0 and newer. To install Microsoft Office Mobile on your Android device, please complete the following steps: Open Google Play. Search for Office...
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How do I uninstall Microsoft Office on a Mac?
To uninstall Microsoft Office 2011 on Mac OS X 10.9, please complete the following steps: Click Finder and select Applications. Look for the folder named Microsoft Office 2011. ( ) Drag the folder to...
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How do I install Microsoft Office on a Mac?
To install Microsoft Office 2011 on your Mac OS X 10.9 device, please complete the following steps: Before you start, uninstall previous versions of Microsoft Office. Go to http://myoffice.mdc.edu (MDC...
View ArticleHow do I uninstall Office from my Windows computer?
To uninstall Microsoft Office 2013 on Windows 7 and Windows 8.1, please complete the following steps To uninstall Microsoft Office, go to Control Panel. Under Programs category, click on Uninstall a...
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How do I install Office ProPlus on Windows?
To install Microsoft Office 2013 ProPlus on your Windows 7 or Windows 8.1 device, please complete the following steps: Before you start, uninstall previous versions of Microsoft Office. Go to...
View ArticleHow can I give feedback or report a problem with the mobile app?
In order to give feedback for the MyMDC mobile app, click the “Feedback” option inside the mobile app menu. To report an error or to get support, please contact the IT Help Desk at 305-237-2505 during...
View ArticleWhat do I need in order to log in to the MyMDC mobile app?
You can log in to the MyMDC mobile app using your MDC username and password. The username/login of the MyMDC account is formatted: firstname.lastname### (For example: john.doe001)
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Adobe Creative Cloud Desktop’s Step-by-Step Installation Guide
Step Directions Screenshot Example 1 If you have Adobe Creative Cloud desktop app installed on your computer today, open the application. If you do not have installed, skip to Step 2. Go to the...
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Office 365 Frequently Asked Questions
FAQ My laptop is at home and it is not connecting after the migration. Option 1: Close Outlook, connect to the VPN, re-open Outlook. Option 2: Remove your account and recreate it. Option 3: Contact CNS...
View ArticleVoicemail Frequently Asked Questions
I do not have my voicemail linked to my email. Is the light on my phone impacted by the move to Office365? If your voicemail is not linked to your email then you are not impacted by this change. The...
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Accessing Office 365 (O365) email in Outlook
Outlook Warnings: When your account is migrated to O365, you may receive a Security warning for new “Auto Discover” settings. Please click on “ALLOW” button, otherwise your account will not work and...
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Why does Microsoft Outlook continue to ask for authentication?
Symptoms After the password for your domain user account is changed, or there is a change in the system, Microsoft Outlook 2010 and Microsoft Outlook 2013 may prompt you for your password once or...
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How does the new Outlook Web App (OWA) page look like?
Always check that the page has the security certificate active (green) and that it is assigned to Miami Dade College. This security certificate is located on the left hand side (green padlock) of the...
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